Privacy Policy

Who We Are

K9 Crystal Blanks is a UK-based supplier of optical-grade K9 crystal blanks for laser engraving. Our website is k9crystalblanks.co.uk and we can be contacted at hello@k9crystalblanks.co.uk.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We may collect and process the following personal data:

Name and email address — when you create an account, place an order, contact us, or sign up via our welcome offer popup
Delivery and billing address — when you place an order
Phone number — if provided during checkout
Payment information — processed securely by Shopify Payments; we do not store card details
Order history — details of products purchased and order status
Website usage data — pages visited, time on site, device type, browser, and IP address, collected via cookies and analytics tools

How We Use Your Data

To process and fulfil your orders — including dispatching via Royal Mail and sending order/shipping confirmation emails
To manage your account — if you create an account on our website
To respond to enquiries — when you contact us via our contact form or email
To send transactional emails — order confirmations, shipping notifications and tracking information via SendCloud
To improve our website — using anonymised analytics data
To comply with legal obligations — including tax, accounting and fraud prevention

We do not use your personal data for third-party marketing purposes and we do not sell your data to any third parties.

Legal Basis for Processing

Contract — processing is necessary to fulfil your order
Legitimate interests — to improve our website and services, and to prevent fraud
Legal obligation — to comply with UK law
Consent — where you have opted in, such as signing up via our welcome offer popup

Third-Party Services

We use the following trusted third-party services to operate our business:

Shopify — our e-commerce platform
Google Analytics (GA4) — website analytics, data is anonymised
Meta Pixel (Facebook) — used to measure advertising effectiveness
SendCloud — shipping labels and tracking notifications
Royal Mail — your delivery address is shared to fulfil your order

Cookies

Our website uses cookies to function properly and to help us understand how it is used. These include essential cookies, analytics cookies (Google Analytics) and marketing cookies (Meta Pixel). You can manage your cookie preferences through your browser settings.

Data Retention

Order data — retained for 7 years for tax and accounting purposes
Account data — retained while your account is active; you may request deletion at any time
Analytics data — retained in anonymised form as per Google's standard retention periods

Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

To exercise any of these rights, please contact us at hello@k9crystalblanks.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses SSL encryption (HTTPS) and all payment processing is handled securely by Shopify.